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Customer Service

Customer Service


  • Orders placed for in-stock items are normally shipped within  2 – 3 business days.
  • We allow shipments to an address that is different than the billing address. However, we reserve the right to contact both the sender and the intended recipient for confirmation.
  • A telephone number is required for the destination address.

We use the United States Postal Service, Priority Mail, to ship our product. Priority Mail is typically delivered in 2 – 3 business days

Return / Refund Policy

Subject to the following limitations, we offer a 100% money-back guarantee if you are not completely satisfied with our product.

  • All product returns must have prior, authorized approval from our customer service department.
  • Products must be received by Sylvan Bio, Inc. within 30 days of the purchase date.
  • All approved returns must be returned at customers expense to:

Sylvan Bio, Inc.
90 Glade Drive
Kittanning, PA 16201
Telephone: (866) 352-7520.




Please include your packing slip with the returned goods, so that we can credit your account. Please place the RMA number issued to you when you called our customer service department on the outside of the box near the shipping label. Also write the RMA number on the packing slip inside the shipping box.

Don’t forget to insure the package for the full price of all items enclosed. Although we accept responsibility for lost items during shipment by us to your destination, we are not responsible for packages that are lost or damaged during return.

Your satisfaction is our main concern, and if you have a problem with your order, we would like to hear from you.

Cancellation Policy

You may cancel an order (or part of an order) anytime up until it is shipped. To request a cancellation, please call toll free at (866) 352-7520 or contact us via email. Once an order has been shipped, you must accept the package and return it to Sylvan Bio, Inc. in accordance with the Return / Refund Policy, above. When we receive the items and your packing slip, we will credit your account.

Transaction Security

Our customers’ transaction security is very important to us. We support the Internet standard of Secure Socket Layers, or SSL, to ensure that the transmission of your sensitive information cannot be intercepted or decoded.

Privacy Policy

We will not divulge any information we receive from customers to anyone. We will not rent, sell, or give your name or credit card information or purchase history to any other company, agency or individual. Beyond your purchase transaction and credit card processing approval, we do not retain your credit card information.

Disclaimer Notice

By using or accessing this website, you agree to be bound by the terms of this Disclaimer.

Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information presented on this site for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. When you have, or suspect that you have, a medical problem, immediatly contact your health care provider. Information and statements regarding dietary supplements on this site have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.

Neither Sylvan Bio, Inc. nor any of its affiliates, directors, employees or other representatives shall be liable for damages arising out of or in connection with the use of this site and/or products. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. The nutritional views and statements expressed on this site should not be considered scientific conclusions. Neither Sylvan Bio, Inc., nor the authors or developers of this site, assume any liability for the information contained herein. Specific medical advice should be obtained from a licensed health care practitioner. Consult your physician before you begin any nutrition, exercise, or dietary supplement program.

The prices and information on these pages are subject to change without notice.

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